+44(0)5603 75 00 90

Delivery

There is NO minimum order quantity, you can order as much or as little as you wish! We aim to dispatch all deliveries within 24 hours of orders being placed between Monday-Friday before 2.00pm. Any orders placed after 2.00pm on a Friday will usually be processed and dispatched on the Monday. Please note in some cases this may vary.

All prices set out on the website include VAT at the current UK rate. Any orders placed from outside the EU will not be charged VAT and therefore may incur import duty and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For more information on customs charges please contact your customs authorities. We have no control over these charges and cannot predict what they will be. Unfortunately we are unable to reimburse any customs fees charged.

Where do we deliver?

We deliver to the UK, all EU countries, and over 100 countries worldwide. However, exceptions for some shipping destinations may apply. If for some reason we are unable to ship to your country, you will be notified within 48 hours (weekends NOT included) after placing your order.

Delivery methods & costs

Delivery service Cost Estimated delivery times
Standard 3,55€ Delivered within 3-8 working days in the EU
This is not a guaranteed service and occasionally can take up to 10 days, depending on location
Standard recorded
Includes tracking number
5,75€
All orders above 100€ will be sent with a recorded service and may require signature on receipt.
2-4 working days depending on location.
Express delivery 12,95€

Delivered within 1-2 working days in the EU when you place your order before 2.00pm
Delivery to Countries outside of the EU 9,50€ 5-8 working days
Please note this excludes weekends and Bank holidays. Any orders under 100€ will not include a tracking number. Please note that this is not a guaranteed service and that orders can take up to 15 working days in some instances, depending on location. Delivery will vary according to the speed of the local postal services. Orders over € 100 EUR will include a tracking number and will require a signature on receipt.

Additional Delivery Information

There is NO minimum order quantity, you can order as much or as little as you wish! We aim to dispatch all deliveries within 24 hours of orders being placed between Monday-Friday before 2.00pm. Any orders placed after 2.00pm on a Friday will usually be processed and dispatched on the Monday. Please note in some cases this may vary.

All prices set out on the website include VAT at the current UK rate. Any orders placed from outside the EU will not be charged VAT and therefore may incur import duty and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods, excluding delivery charges, on all parcels to be delivered outside the EU. For more information on customs charges please contact your customs authorities. We have no control over these charges and cannot predict what they will be. Unfortunately we are unable to reimburse any customs fees charged.

Returns

We are happy to accept returns on all damaged or faulty items. Please contact us as soon as you receive your order and when returning your items please include a copy of the original invoice, along with a completed returns form. In cases where the item is not to your expectations or you change your mind, please contact us within seven days of receipt.

Please note we will be unable to offer an exchange or refund on earrings due to hygiene reasons.

Unfortunately we are unable to accept returns for wholesale items as they are ordered in from the manufacturers on request and not held in stock.

Contact us

Your questions, comments and feedback are very important to us. For the fastest response to your delivery questions please email us including your order number if applicable.

We reserve the right to amend these terms & conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.

The requested quantity is not in stock, therefore we have adjusted your order quantity to our stock level.

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